Femizen only accepts returns and exchanges if your jewellery is faulty, has manufacturing defect or damaged upon receiving the order, however, we must be notified within 24-48 hours from receiving the order. Please provide a full description of the fault or damage along with an images to support@femizen.in. Upon receiving your email our team will inspect the jewellery to confirm if it is faulty or damaged and will reply in due course. All jewellery must be returned in original packaging, must be in its original condition and unworn.